open to new opportunities

Ibukunoluwa Isola

Customer Experience & Operations Specialist, Berlin, Germany

I’ve managed high-volume customer support, handled complex complaints and worked across teams to resolve customer issues and improve service processes.

Across banking, retail and digital products, I’ve learned how to balance customer satisfaction with the operational demands of running a reliable support service.

I’m ready to bring that experience to my next team.

Let’s have a conversation Download my CV
  • Customer support
  • Onboarding
  • Issue resolution
Explore my experience
Portrait of Ibukunoluwa Isola

Contact

Beyond the customer conversation.

  • Up to 60

    Enquiries a day

    Handled up to 60 customer enquiries daily while supporting JD Sports.

    • JD Sports through Echo-U

  • 98%

    Customer satisfaction

    Reported across JD Sports support and Lloyds Bank onboarding.

    • JD Sports through Echo-U
    • Lloyds Bank through Concentrix

  • Beyond resolving issues.

    Across banking, retail and digital products, I’ve helped customers, improved onboarding and worked across teams to resolve issues.

    I also investigate recurring problems to understand why they happen, identify their root causes and help prevent them from happening again.

See how I’ve put this into practice

What I bring to your team.

  • Customer support & resolution

    Resolving account, order and service issues, from the first enquiry through to the final follow-up.

  • Complaints & escalations

    Taking ownership of difficult cases and coordinating with the right teams to get them resolved.

  • Customer onboarding

    Helping customers get started, overcome setup problems and use products with confidence.

  • Support operations

    Keeping cases organised, improving handoffs and identifying recurring issues that need attention.

Experience across banking, retail, travel and digital marketplaces.

  • Marketplace Townsquare
  • Travel tech Tripoutbound
  • Banking Lloyds Bank through Concentrix
  • Retail JD Sports through Echo-U
  • B2B sales Grace Industry

See every role, my education and the systems I’ve used

Let’s work together.

I’m open to full-time and part-time opportunities, contract projects and nonprofit collaborations where I can put my customer experience and operations background to work.

Let’s have a conversation

Or write to debbyfunmilayo16@gmail.com

Know a team that needs someone like me?

If someone comes to mind, I’d appreciate an introduction.

Ibukunoluwa Isola, Berlin

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