A little about me
I moved to Berlin from the UK, where I supported customers of Lloyds Bank and JD Sports, a leading sports fashion and footwear retailer, through two customer service companies. Before that, I spent two and a half years in B2B sales in Nigeria, looking after more than 50 regular customers.
I’m continuing to develop my German. I’m looking for a meaningful opportunity to work with a team, and to be someone that team can rely on.
What I value in my own work is simple: being dependable, communicating clearly and solving the practical problem in front of me.
Ich lerne Deutsch. I’m learning German.
How I work
Good customer support takes more than answering questions. Here’s what I bring to every team.
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Taking ownership
I follow customer issues through to resolution, making sure nothing gets lost along the way.
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Keeping the full picture
I document customer interactions clearly so anyone picking up a case knows what’s happened and what’s next.
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Making handoffs count
I coordinate with the right teams, share the information they need and keep customers informed.
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Closing the loop
I follow up on unresolved issues and make sure customers aren’t left wondering what happens next.
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Spotting patterns
I look beyond individual complaints to identify recurring problems that need a lasting fix.
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Improving how teams work
I turn customer feedback into practical insights that help product and operations teams improve the experience.
Let’s work together.
I’m open to full-time and part-time opportunities, contract projects and nonprofit collaborations where I can put my customer experience and operations background to work.
Let’s have a conversationOr write to debbyfunmilayo16@gmail.com
Know a team that needs someone like me?
If someone comes to mind, I’d appreciate an introduction.