Digital marketplace
Townsquare
Customer Operations Specialist, Berlin
Guided customers and vendors through onboarding, profile completion and listing setup. Investigated account and listing issues with product and operations.
The same work in five different settings
Banks, retailers, travel products, marketplaces and B2B sales each have their own customers and rules. The core of the job stays the same: understand the problem, find who can fix it, and keep the customer informed.
Roles, most recent first
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2026
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Jan 2025 to Dec 2025
Travel technology
Tripoutbound UG
Customer Experience Specialist, Berlin
Trip-planning enquiries, followed through to resolution or handoff. Categorising recurring problems for updates to guidance and customer journeys.
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Oct 2023 to Dec 2023
Banking
Lloyds Bank customer account, through Concentrix
Customer Service Advisor - Financial Services, Newcastle, UK
Onboarding sessions for banking platforms and digital services. Enquiries in person and on digital channels, with a reported 98% satisfaction rating.
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Aug 2022 to Sep 2023
Retail
JD Sports customer account, through Echo-U
Customer Service Advisor, Newcastle, UK
Up to 60 enquiries a day. Complaints, fulfilment delays worked through with logistics, and feedback passed to product and marketing.
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Jan 2020 to Jun 2022
B2B sales
Grace Industry
Sales Representative, Ibadan, Nigeria
More than 50 regular business customers. Orders, invoices, deliveries and after-sales support. Contributed to a reported 7% increase in monthly sales.
Education
- MSc International Business Management University of Sunderland, UK
- BSc Materials Science and Engineering Obafemi Awolowo University, Nigeria
Systems I’ve used
- Customer records and helpdesk
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- Salesforce
- HubSpot
- Zendesk
- Work tracking
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- Jira
- Asana
- Reporting
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- Excel
- Power BI
- Collaboration
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- Slack
- Google Workspace
- Microsoft Office
How much I used each one varied from team to team.
Let’s work together.
I’m open to full-time and part-time opportunities, contract projects and nonprofit collaborations where I can put my customer experience and operations background to work.
Let’s have a conversationOr write to debbyfunmilayo16@gmail.com
Know a team that needs someone like me?
If someone comes to mind, I’d appreciate an introduction.