Managed up to 60 customer enquiries daily while achieving a reported 98% customer satisfaction rating. Handled customer enquiries, complaints and follow-ups, coordinating with teams across multiple departments to investigate issues, resolve them and keep customers informed.
Supported customers using digital banking services and helped marketplace customers and vendors through onboarding, account issues and listing setup. Kept cases documented and worked with other teams when problems needed further attention.
Identified recurring customer problems across retail and travel products, working with product, operations and marketing teams to improve customer journeys, support processes and guidance.
I’m open to full-time and part-time opportunities, contract projects and nonprofit collaborations where I can put my customer experience and operations background to work.
Let’s have a conversationOr write to debbyfunmilayo16@gmail.com
If someone comes to mind, I’d appreciate an introduction.